Warranty & Returns

Warranty & Returns

Limited 30 day Warranty

  • Vape mods and Batteries have a finite life span. As they are a battery-operated device they are under warranty for 30 days starting from the date of receipt. This warranty is void if the unit has been broken due to mishandling and/or tampering.
  • All Clearomizers, Atomizers, Coils and Tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 48 hours (2 Days) of you receiving them, we may replace them at our discretion.
  • E-Liquids are a consumable item, sold in sealed bottles and are not covered under warranty.

One Year (12 Months) Limited Warranty

  • Chargers and wall adaptor plugs are covered by a warranty period of one year (12 months) from the date of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it.
  • Any issues pertaining to user error such as, but not limited to, physically mishandling the item will result in the warranty being void.

Conditions of Returns

  • Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement offered or credit issued.
  • Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. You will then have 14 days to collect the item or we will dispose of it.
  • Please note items will not be exchanged or refunded if the item has not been returned in the same condition the item left the store.